Capilex

Privacy statement

Privacy Statement

Privacy Statement of Capilex S.A.

Your privacy is very important to Capilex S.A. We therefore comply with all privacy laws. This means that your data is safe with us and that we always use it appropriately. This privacy statement explains what we do with information you provide us on the www.capilex.nl, .lu, .com websites.

If you have any questions, or want to know exactly what data we keep, please contact Capilex S.A.

Your account

Certain parts of our website require you to register first. You will then need to provide information about yourself and choose a user name. We use this information to create an account, where you can login with that user name and a password of your choice.

For this purpose, we use your name and address, telephone number, billing address, e-mail address, payment details, gender, date of birth, IP address, balances, financial data and annual accounts. We have a legitimate reason for this. We will retain this information for up to six months after you terminate your account.

We keep this information so that you do not have to fill it out over and over again and so that we can contact you more easily via the website if necessary. You can change the information via your account whenever you want.

Access portal

Our portal gives you access to a management environment where you can set up, specify and modify things for the website yourself. We keep track of what you have done and when, so there is evidence of it.

For this purpose, we use your name and address, telephone number, billing address, email address, gender, date of birth, nickname and IP address. We have a legitimate reason for this. We will retain this information for six months after the our services for you are completed.

Contact form

Use the contact form to ask us questions or make inquiries.

For this purpose, we use your name and address, telephone number, e-mail address, gender, IP address, sales data and credit requirements. We do this based on your consent. We store this information until we know for sure that you are satisfied with our reaction, and then for six months. This helps us to easily access the information for any subsequent questions. It also allows us to train our customer services to become even better.

Statistics and profiling

We keep statistics about the use of our website. With these statistics we improve our website (e.g. in order to show only relevant information). We may combine your personal information to learn more about you. Of course we will respect your privacy at all times. If you do not want this, you may always notify us.

For this purpose, we use your name and address, telephone number, e-mail address, gender and IP address. We have a legitimate reason for this. We keep this information for one year.

Advertising

We would like to send you advertisements about offers and new products or services. We do this:

  • by e-mail
  • by telephone

You may object to this advertising at any time. Each e-mail contains an unsubscribe link. You can indicate this when you receive a call. But you can also notify us of this via your account. Or via the portal.

Submission to other companies or organisations

Under no circumstances will we give your personal data to other companies or institutions, except if this is necessary for our website or if we are legally obliged to do so (e.g. if the police demand this in case of suspicion of a crime).

Google Analytics

We use Google Analytics to monitor how visitors our website. We have a concluded a processing contract with Google. It contains strict agreements on what they are allowed to keep. We allow Google to use the obtained Analytics information for other Google services. We do not let Google anonymize the IP addresses.

Security

Securing personal data is very important to us. To protect your privacy, we take the following measures:

  • Access to personal data is blocked with a user name and password- Access to personal data is protected with a user name and a login token- Upon receipt, the data is stored in a separate, secured system- We take physical measures such as locks and safes to protect access to the systems in which personal data is stored- We use secure connections (Secure Sockets Layer or SSL) that shield all information between you and our website when you enter your personal data- We keep logs of all retrievals of personal data

Changes in this privacy statement

When we change our website, we naturally also have to amend our privacy statement. So always pay attention to the date below and check regularly for new versions. We will do our best to announce changes separately.

Access, changes and deletion of your information

If you have any questions or want to know which personal information we have, you may always contact us. See contact details below.

You have the following rights:

  • an explanation of which personal information we have and what we do with it
  • access to the exact personal data we have
  • having errors corrected
  • removal of outdated personal data
  • withdrawal of consent
  • objections to a particular use

Make sure that you always clearly state who you are, so that we can be sure that we are not changing or deleting any data about the wrong person.

Submitting a complaint

If you think that we are not helping you properly, then you have the right to submit a complaint to the regulator. The regulator is the Dutch Data Protection Authority.

Contact details
Capilex S.A.
p/a Helvoirtseweg 3
5261CA Vught
privacy@capilex.nl
+31 (0)73 203 2210

latest change: 26 April 2020